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  • If I could leave 0 stars I would. I booked this hotel through Choice Hotels while driving back to NY from Florida. It was late and night and I was so tired I could barely keep my eyes open. But I drove a little out of my way because they had the best rate! When I got there, the doors were locked! I pounded on there and the guy let me in. He was not rude at all and like "what is she doing here". I gave him my reservation number and he was like "yea we don't have that room I'm not sure why it showed it was available. All we have is a suite available for (insert quadruple price amount here)." I said "no thank you I can't afford that. You won't honor my reservation price?" He said no and promised me my reservation was cancelled and I would not be charged. I politely left and called choice hotels customer service and let them know what happened. I was really tired and let me anger out on the poor customer service lady. She called the guy at this hotel to try to get them to honor my reservation price for the upgrade to the only room apparently available .. the suite .. and then he told her THERE ARE NO ROOMS AVAILABLE! Sure enough the credit card statement comes and there is a charge. After many phone calls to the hotel , we were promised we would see the refund from the hotel in 4 days. Ten days later - no refund. We cal again and the guy says "you're not getting a refund. We offered you the suite at the same price!" Ummm ok why would I turn down an upgraded room at no extra charge when I'm tired as hell?? Ultimately, my credit card company had to remove the charge. DO NOT BOOK HERE!
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