Excellent customer service.
Stopped in just for a quick cleaning and was informed that the machine was off for the night. The person who performs the cleaning went home early and the back area was closed up. I was surprised by this because it was only 5 p.m. on a Saturday and I've never had a problem dropping in at any other location.
I told them that it was okay and I would come back at a different time (or stop by the Bellagio location) and this was unacceptable to them. They insisted on turning on the machine for me because they wanted to make sure I was taken care of. I really appreciated their willingness to keep a customer happy (even though it was not a big deal to me!) and they had my rings cleaned in no time. Awesome!