I've eaten at this Cheesecake factory maybe a dozen times since they opened, and had always had good experiences. I went for lunch this past weekend for the first time in a few years, and was very unpleasantly surprised. The atmosphere (and wait - 15 minutes for 2 people at 2:30pm) were pretty much what I remembered. The food, however, has really gone downhill. I used to love their fish tacos because it seemed like this was the only place I could find that didn't insist on serving them breaded and deep fried and drenched in mayo. They were completely unappetizingly plated this time. There was hardly any slaw on them, and what was there was warm and soggy. My husband's chicken parmesan sandwich was good, but the fries that came with it were pretty much on par with fast food, and the portion was very skimpy compared to what is typical of this restaurant (and price).
The highlight was the option to get the small plate appetizers. We had the chicken samosas (4 of them for about $6), which was just the right size for 2-4 people. More restaurants should offer appetizers and desserts in small portions, and I would definitely order them more often.
The service was adequate - not bad, not great.