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  • Was going to give 1 star. Read on for details... They just can't seem to handle a high volume of customers - even at their own planned and promoted event. Past experience proves the more customers that show up, the s-l-o-w-e-r the service gets. Off-hour (non lunch/dinner) service was reasonable, especially if you sit right at the bar. How much more convenient for employees can a customer make it? GREAT service is to be expected in such cases. Just attended a special event at this "Dam Brewing Co." featuring Kona brews. Very tasty and thumbs-up to Kona. It was the "Dam" food that was lacking this time. Had a burger during a prior visit (off-hours) which was good however. As Yelper "Mike F." stated on 8/16/16: "All 4 of us decided to eat somewhere else after we finished our beer which we already ordered." Bingo! We were thinking the same thing until another waitress stepped in to prevent losing customers. Nonetheless, by that time it took over 25 minutes for us to get any drinks. Note that we came for the advertised Kona brew and atmosphere, otherwise we would have left - pronto. Yelper "Vikkie N." stated on 7/16/16 that: "Server kept disappearing and we ended up walking to the server station to pay" Bingo, again! Whatever the reason, service was s-l-o-w. No matter what restaurant one may be at, if you're head is continually spinning with arms waving to get attention from the wait staff there is a BIG problem. The staff apologized and was polite but that only goes so far. Boulder is a small town so many folks (us included) drive from Vegas to get here. S-L-O-W service saps time from patrons. We really wanted to stroll the quaint streets of Boulder after eating to check out other businesses, but no luck - thanks to, did I mention(?), Snail S-L-O-W service. So, on the issue of star-rating, if it weren't for the great tasting Kona brew and their attentive reps, apologetic "Dam" staff and decent songs from the acoustic guitar musician you'd have seen a single-shooting-star (burnout) review. All said, I will eventually check them out again but will certainly stack the deck in my favor - off-hour and simple burger order. What bar can't handle that?? NOTE: Yelp considers "3" stars as an "OK" experience - of which this was not (exceptions noted above not enough to turn the tide). Sorry, maybe next time with be better.
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