They are only getting a one star because I had to select to continue. I ordered boots online from the Boot Barn website for a Christmas gift for my daughter. She needed a different size. We went to this Boot Barn location and apparently the boots are an online order only. While waiting for well over twenty (20) minutes for the cashier to get some guidance the pure lack of customer service I experienced was ridiculous! For starters, the manager, LARRY, said "he just got back and didn't recall how to use the iPad or look something up". Then as LARRY (the Manager) and another employee chose to chit chat behind the registers while customers were lining up with only one register open, the phone was right next to me and it continued to ring and ring for well over fifteen (15) minutes with LARRY and female employee completely ignoring it! I almost answered it!
To make this even a better experience, I simply asked if they would exchange the EXACT same boots for me in another size and call me when they come in. Well, this just threw them over the edge in how to handle. When I bought the boots they were $128.99. When you look them online today the price is $159.99 but in their system they showed $179.99. In typical retail this is not a problem because it's an even exchange (exact boots for exact boots). Well, NOT at Boot Barn! They told me they would credit me the $128.99 and I would have to pay the difference of over $50.00. Are you kidding me?!!!
TERRIBLE CUSTOMER SERVICE - STAY AWAY!!!!