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  • Summary of evening: - Arrive and greeted and order drinks (5min) - Receive drinks and get chips and salsa (10-15min) total (20min) - Decide on order and put menus down to 'cue waiter' (10-15min) total (35min) - Prompt waiter to take order, has not stopped by yet (10min) total (45min) - Food arrives, ask for more salsa (5-10min) total (55min) - Food finished, stack plates and wait for check (10-15min) total (1hr 10min) - Ask waiter for check while he is walking by (10min) total (1hr 20min) - Place payment in checkbook and wait to be checked out (5min) total (1hr 25min) - Overall experience, just okay Detail of evening: Went here for dinner on a Wednesday evening around 7pm with my wife. There were approximately 5-6 tables with 20-25 guests at most so it wasn't very busy. The service was very slow the entire evening and there were a few servers on the floor. Once we sat down it took at least 5 minutes to be greeted from a server and once we ordered drinks it was another 10-15 minutes before we received those drinks. We got our drinks before we even had chips and salsa. By now we were there almost 20 minutes to get drinks and chips. Quite a long time compared to any other Mexican restaurant which you get chips almost instantly once you've sat down. We decided what we wanted a few minutes after receiving our drinks and closed our menus and put them near the end of the table. 10-15 minutes goes by before we have to ask our server to order since he never stopped by. I guess the "my menu is closed I'm hungry" cue didn't work very well. We both ordered the Quesadilla Skillet which was very good. The food came out about 10 minutes after ordering. We asked for more salsa when our food came out since it had been empty for at least 20 minutes and salsa was never offered. Once we finished our food we didn't see our server for at least 15 minutes and asked for our bill which took approximately 10 minutes to receive. At this point there were only 3 tables with guests in the entire place so I'm not sure why that took 10 minutes. Once we placed the bill down it was about 5 minutes to get our credit card back and close out the night. The food was good but very unimpressed with the extremely slow service. Had to ask for everything and it took about an hour and a half for the whole experience on a slower night. I would hate to be there if they get busy on a Friday or Saturday evening. Advice for management: refill salsa, chips, water, and ask your patrons if they would like anything else. Nothing is worse than going to a restaurant with extremely slow service on a slow night and having to ask for EVERYTHING without the server ever offering. I was a server for several years and the less my guests had to ask for because of thinking ahead on my part the higher tips I received, and my guests were happier. I might visit again, but seeing as we have another Mexican Restaurant less than 10 minutes away and this one is 15 minutes away I doubt I will be back. I usually don't feel like spending an hour and a half on a week night just to eat dinner when the meals on average take less than 10 minutes to prepare.
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