I love the food. The atmosphere and business model is unique in every way and a BADLY needed addition to CLT culture. The spinach artichoke leek soup is the very best soup I have ever tasted and I'm usually twice the age of the average patron...every pastry and sandwich I have had has been great, truly. What holds my rating back is the service, it's consistently off, my order is consistently wrong and the last straw was last weekend I waited 30 min for a sandwich. I like Amelie's a lot but not that much. They cannot handle the crowds with the current staff. That might fly in Paris but here in the good ole US when I'm dropping $45 on lunch and snacks they need to step it up.