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| - I first called Big League Cleaning on March 29, 2013 and made an appointment for the following Monday, April 1, 2013 at 9:00 in the morning. I explained to her that my house was a mess and she stated that there was no job to small or to big for them. At 9:30 AM that Monday, Patty called me and said that "the paperwork" just crossed her desk, apologized and we rescheduled for Tuesday. As bad luck would have it, I got called into work Tuesday and we once again rescheduled for the following Monday, April 8, 2013. Patty showed up on time and proceeded to "clean" my house. I was given a price of $130.00.
I asked them to vacuum, dust, mop and clean the bathrooms and showers. After completing the dining room I noticed that the water was dirty and asked them to please empty out the dirty water and use clean water and cleaning solvent. They agreed. When I came back a few minutes later I noticed that they were mopping with the same filthy water. They said, once again, they would change it.
I told them that the furniture was on sliders and on a wooden floor. I specifically asked them to move and clean under the couch and chairs. Likewise I specifically asked them to slide the furniture in my bedroom, once again on sliders and the bed on wheels and they agreed. None of the job was done well. They never even opened the showers and they emptied the filthy water down my bathroom sink. It got clogged and I had to call a plumber to unclog it. That plumbing job cost me an additional $125.00.
I IMMEDIATELY called Patty and asked her to come back. She told me that she had a 2:00 job but she would come back after that job and finish mine. At 7:00 PM I started calling her to no avail.
Here's what I take fault for. I only did a cursory check when they were finished as they said they were late for their next appointment. I trusted them. BIG MISTAKE. After they left I found that the floors were sticky, from the filthy water that they never changed. There was dust, dirt and dog hair under the bed and behind my desk. Please refer to the attached photos of the finished job. Not only did they not move or clean under the bed, they lied about it.
After calling numerous times from 7:00 PM until approximately 10:00 PM and getting voicemail, I gave up. Finally, at approximately 11:00 PM here is a copy of the text that Patty sent to me:
"We had booked appointments set today and I thought I would have time to come back. The reason we do walk threws is to make sure this doesn't happen. We always send a two person crew so for us to come back would be two people. Tomorrow we are booked. Next time we see you we can give you a discount and we will make sure the job is complete to you liking because we didn't know you wanted us to move your bed we usually don't move beds unless its requested and it wasn't. Next time we can make sure you do a full look before we leave."
It all sounds well and good however the final price that I was charged was $150.00 and frankly I don't believe that I should have to wait for two weeks to have a job completed that I already paid for, do you? So including the plumber and the cleaning crew I paid $275.00 to have them over.
They completely ripped me off and I WILL NEVER use this company again and I HIGHLY recommend that you don't either. Don't let their cheery nature, great phone etiquette and open ended lies fool you, they do a horrible job and to compound the problem they charge more than they quote.
Lastly, I cannot be 100% sure, however I checked both the Clark County and City of Las Vegas web sites and could not find a business license for this company.
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