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| - I still love Spinato's (see: my other Spinato's reviews!) but had a weird experience at this location (it ended up fine for me, though!). Ordered takeout here on the way to a friend's house but there was a mixup when I got there: the hostess at the takeout window couldn't find my order. It turns out she gave it to another person by accident, and instead of sorting it out with me at the front, she disappeared for about 5-6 minutes and eventually came back to tell me she had called the lady who had my order, and that lady was driving back with my food........yikes.
The manager that night ended up coming out to sort it all out with me and the woman who drove the food back (who, for good reason, was in a VERY bad mood about the whole situation). My takeout order was comped immediately--thank you!--and I ended up also taking back the food the lady had driven back, since she brought it with her and the kitchen had also remade my order? Super bizarre, and I just felt weird and bad about the lack of communication and long gaps in not getting updates throughout the whole thing (overall, I was waiting there about 20 minutes with only one update from the hostess herself that whole time).
Anyway, the food was amazing, as always--I got the antipasti salad, a Get Meaty pizza, and an order of garlic bread, and my friend and I ended up with double the order because of the whole mixup. I'm sure I'll be back again soon, regardless of the earlier situation with the takeout mixup!
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