The Good
This is the approved vendor for the uniforms my daughter needs for school. I personally bought tops only and purchased bottoms elsewhere(exact skirts and bottoms are cheaper other places). The tops come with the school logo included in the price. It's much more convenient and cost effective than buying the shirts at one place and then bringing them to get engraved. The store was well stocked and arranged by schools. I was able to MOST of the things I needed without a special order. The staff was friendly and very knowledgeable about what each child would need and what was permissible.
The Bad
The staff was very friendly, but clearly understaffed. I arrived several times before the store opened and still had to wait for a while in a line. Due to back orders even early bird shoppers, had to endure the last minute rush. I think having more staff on hand would have made it a better experience for shoppers as well as staff. The lines were long, the store was packed and the phone rang constantly. The first month of school is clearly going to be busy and staffing needs should match demand.
It really made me uncomfortable watching the staff get verbally abused repeatedly. They do not deserve the attitudes, however parents should not have to wait for over 25 minutes in a line to pick up purchases that weren't even there.
Suggestions
There needs to be a line for people who are picking up orders and those who are placing orders. Also, dedicate someone to answering the phone and emails, so the cashiers can actually work and not argue with people on the phone.