I've never encountered an employee here that isn't kind, happy or doing their job. The GM Tony is awesome and he's willing to get his hands dirty to make sure the job is done right. I got one of my car seats shampooed after a soda can exploded in my car; the next day I saw there were still dirt rings. I called Superstar and they told me they would fix it and to come on in. I came in and Tony personally scrubbed my seat for a good 10 minutes and made sure the stains were removed. The store front is immaculate, the bathrooms are always clean and the waiting area is very nice. Not to mention, every time I get the $14.95 full service car wash I drive away feeling like I just got my car DETAILED!!! glad I found this gem.