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| - The 1st dog we adopted here, the process was smooth. After adopting, we found out the dog had kennel cough, which is common in shelters and pet stores. Thankfully they have a partnership with VCA where they will treat them for free. I was extremely satisfied with this, and after 10 days, she was cured.
A month later my fiance and I decided to visit their Adoption Center in Henderson to see if we could find a friend for our little girl. We found a cute chihuhua/ boston terrier/ dalmation mix. He was adorable and I instantly fell in love. We kept the dogs separated and over the course of a week little by little we gave them supervised exposure to each other but he was extremely aggressive with her (he wasn't aggressive at all when we initially introduced them before adopting). After struggling with the idea for a while, we decided he needed a new home. We attempted to ask our friends/family to take him in, but when we told them he wasn't recommended for households with other dogs, no one was interested.
We had been told we could return him to the Everyday Adoption Center location, which apparently was incorrect. We went and spoke with the staff (two girls) and advised them of the situation. I told them that the dogs don't get along and I felt he would do better in a household without other dogs. The girls gave me the rudest attitude and basically made me feel like crap for returning the dog. I even cried when I got out to the car. We ended up returning him the next day to the main shelter.
Despite returning him, I wanted to make sure he got a good home, so I constantly kept tabs on him with the shelter to make sure he would get adopted. I found out he had been adopted by a rescue group, and I "googled" it to find out which one. A Craigslist posting came up, written by one of the Animal Foundation's volunteers. The posting had a picture of the dog I returned and basically said "What kind of p**** o* s*** returns a dog?" My heart completely broke. I attempted to call and put in a complaint with the shelter, but kept getting passed around on the phone.
My fiance eventually convinced me to return to the Everyday Adoption Center location to look for another dog, despite my hesitation. One of the previous girls was there with a younger hispanic guy I'd never met before. The entire time they were flirting with each other- it was disgusting and I was tempted to tell them to go get a room. I found a really adorable little chuhuhua-terrier mix. We decided that I would play with him first before the meet-and-greet with our dog. When I was alone with the dog and the guy in the room, he flat-out told me, "I heard that you returned a dog. I know you like this one, but I don't think you should get him if you're just gonna return him like the other one." My jaw dropped. First of all, I'd never mentioned anything about it to him, so that tells me the girl must have told him. Secondly, I couldn't believe that he was passing judgement on me without even knowing the situation.
Despite the rude attitude and the two staff members getting ready to hump each other on the desk, we decided to get the dog. He has turned out to be a wonderful dog, and he gets along very well with our other dog as well.
***UPDATE***
After posting this review, I received a call from Ray at the Everyday Adoption Center. He inquired about my review, and gave me a very sincere apology for my experience. It seemed very genuine, and this is why I raised my rating from 1 star to 3. While I do not like that they are a kill shelter, and some of the staff are out-right rude, I do feel this is a worthy organization and will continue to adopt from them as well as donate to them. There are quite a few customer service issues that need to be addressed, and hopefully now that they know, they will provide better training to these individuals who need it. Overall, I do still recommend this shelter, as I believe strongly in rescuing animals that would otherwise possibly be put to sleep.
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