| rev:text
| - While I'm not sure that there is better care elsewhere do to the current state of the healthcare system; I have to hope so.
The staff at the front desk were nice enough. Maybe the insurance I've always had or maybe this is the way it is, but I haven't seen a 'real' doctor in decades. Here again, I saw PAC - Jeremy Scheibaum. Have to say, he seemed terrific!!! I was SO hopeful because he didn't rush, he was thorough, honest, knowledgeable. Really terrific. However, I think he needs to work at a place that appreciates his kind of care.
I went in for a full physical, blood tests etc.. as it's important to me to know the state of my health. About a week later, some girl called me with the follow up message. She was clearly extremely rushed and needed to get these phone calls done. She was exasperated when I asked a question about something she'd said and I realized it's because she has no clue what she is saying, she is going through some script or something.
I called back and left a message for Jeremy to call me as I wanted actual detailed results of my tests rather than the -everything is fine- statement I got from the girl. The next day another woman called me back for him. When I asked for actual results, numbers and are those within good range or bad, or what... she was not forthcoming with my results and was becoming very irratated that I wouldn't just take - "all you need is Vit D" for an answer. I wanted to compare my results with last time to see if I'm keeping my cholesterol down and stuff like that. Seems reasonable to me. With every question she made sure I knew she was more and more annoyed with me. I finally asked, 'Why are you annoyed that I want the results of my tests? And why don't you just send them to me anyway!?" She said, 'fine, she'll mail them'. Well, of course, she never did.
Two weeks later I got my bill from Sonoran Labs which reminded me that I never got the results from the tests for which I am now being billed. I called Pueblo Family Physicians back.
This time I asked for and think I got a manager who was very nice and apologized that she never sent the results to me. She sent them and I got them 2 days later. HOWEVER, what I still have a problem with is that when I asked this nice, intelligent, reasonable manager why it's not just common practice to provide test results, the answer floored me. She doesn't know about other places, but at Pueblo Family Physicians, they just keep them and go over it with you next time. Really? I said, but what if you report to me that my cholesterol is 'normal' because it's at the top of the range and since I wouldn't know that, I don't have an opportunity to make any changes to keep it out of the *high* zone? You just wait till next time, after a person has had another 6-12mos to damage their health? Yes.
That doesn't make sense to me. I think the healthcare system is so strained, this may be the norm everywhere. I really don't know. But I'm going to try somewhere else because I don't think it's good. FYI
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