Very frustrating.....I just moved and really wanted to use this service..... I was looking for the works package because we have a large property....lucky for me money is not a large issue for us when I make purchases simply put we were not window shopping. When I called the service person a woman answered the phone was very unprofessional and disorganized so I gave up and hung up on her annoyed. I have a short Bull shit tolerance so I had my wife call back the next day and she ran into the same problem with a male it became so bad for her that she asked to speak to a manager on the first call. I called them back after hearing this and cancelled are appointment. Suck off ADT