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  • My boyfriend and I went to Brothers Main after having just left Mattress Firm (because the employees at Mattress Firm wouldn't leave us alone and were very pushy). Unfortunately we had the complete opposite experience at Brothers Main. We weren't greeted when we walked in (which isn't the worst) but what really disappointed us is that we couldn't even get someone to help us when we were serious about purchasing a new mattress. We had some questions about prices and options and kept looking around for about half an hour until I had to ask for help from two employees helping one customer in the mattress section (these employees had clearly seen us looking in that section, but didn't even acknowledge that we were there). When I finally asked them for help, they weren't very friendly and seemed almost annoyed. After asking for assistance, one of the two employees finally said that he would get someone else to help us. Well, we ended up waiting for this other person that was supposed to help us for another twenty minutes until we finally just walked out seemingly unnoticed. It has been a long time since I've experienced such poor customer service.
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