I have been taking my dog to this boarding facility for years. I'm particularly attracted to the large grassy area for him to run. However, the last two stays have been less than impressive. The first resulted in less than personable staff during both reservation and departure. My dog couldn't get out of there fast enough, which seemed odd. I wanted to give this facility another try though because I'm rather picky about where I will take my dog. Sadly, the second stay was worse than the first as my dog split his tail on their kennels (confirmed by the vet) - something he's never done before! What upset me the most was even though there was dried blood on his tail the staff failed to bring this to my attention. So, when his tail started bleeding all over my home again it came as quite a shock! While I was assured there hasn't been a change in management lately, their services indicate otherwise. The only saving grace for two stars is the lovely older woman who has worked here for years - she shows genuine love and concern for the well-being of your pet. Please go back to your old pleasant ways, Applewood!