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| - Disappointed! Super long wait! We finally just left... This was our first visit to Gino's. My husband & I were really hungry, and when they said it would be a 30 min. wait, we almost left. But we decided to be patient because we went there for the music. Meanwhile, there was an empty booth just sitting there for about 20 min. = ??
When they finally called us, we were seated and in a few minutes, we ordered the deep dish pizza. Note: The waiter did NOT mention how long it was going to take - otherwise we would have gotten appetizers. Finally after about 30-40 min. we asked him about our order and he said he would check on it. Later he came back to finally explain the deep dish takes 45 min. to an hour to cook! If we had known that, we would have never ordered this, as we were starving. Oh yeah, and the waiter said it took that long to cook because it was cooked "with love." lol. I will say that he tried his best, but he didn't seem to be in any hurry and I just don't think he was trained very well. Later, we got the hummus which had a lot of oil on top, and a small salad that was missing the tomatoes.
Finally, we started counting the minutes, and when it seemed as if we had been waiting for over an hour, we decided to leave. We went to the register and said we'd pay for the appetizers but we didn't want the pizza. Well, suddenly the pizza was going to be ready at that very moment! They said we could take it to go, but we said no. Honestly, I don't like doing this, but we had been more than patient long enough.
They were so disorganized that we even had to wait for change, as they couldn't seem to figure out how to take a cash payment. As we were leaving, they all acted confused with hardly any apologies.
Not to mention a "valet" - for a pizza place - seriously?? This isn't Las Vegas, lol. Luckily, we found a parking spot because we do not like strangers parking our car. The good news is that we didn't spend $30 on a pizza (that we discovered later) didn't look very appetizing.
Was there anything good? YES, the live music!! But they had to perform out in the heat (with some misters going) away from everyone, so it was hard to hear them inside.
In the meantime, this place needs to get advice on restaurant organizing, staff training, and how to cook pizzas quicker, like most places do. Plus, get better acoustics and a sound system so that the band can be heard inside. Or, better yet, let them play inside and stay cool! Anyway, if this restaurant doesn't make some serious changes, I don't think they will be in business for too long.
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