Service is the only downfall here. High probability of getting your order incorrect or incomplete. Hard to understand who's name they call out when your order is ready. "Good morning 'garbled name" is not a sufficient way to let people know your order is ready. Service is friendly but just not trained on true hospitality or restaurant industry. Drink/coffee area can be a mess and is very limited on space for people to get their beverages. I've been coming here for years because the food is good and its the only Bagel shop in the Arboretum.