| rev:text
| - We are in complete disbelief of the experience our party had tonight. A party of 6, celebrating graduating and receiving prestigious awards, thinking this place would be great to celebrate and go down memory lane...My party was rudely awakened, allow me to elaborate...
My party arrives to the restaurant around 9:30pm, the restaurant was not busy, but the table wasn't ready and it took the staff an exceptionally lengthy time to clear a table so my party could be seated. My party is seated and Lisa is the waitress. Lisa takes the drink meal orders of all 6 people, there was a wait to receive the drink orders...again the place wasn't busy and it didn't appear that they were short staffed. Then the food decides to appear, there was a special for $2 tacos...great, right? Wrong! My wife(left to wash her hands before eating) and a friend orders from the special menu, when their food arrived my wife had 3 beef/pork appearing tacos, she doesn't eat beef or pork. Her friend has a shrimp taco that she didn't order, but she was eating her beans and rice. They call for a waitress to retrieve Lisa, this same waitress decides to come back instead of Lisa and proceeds to blame my wife for the order being wrong, and states that "all I need to do is being you 1 taco and switch plates"...My wife disagrees with the waitress who wants to give her the plate that someone else has eaten off of. So after back and forth with the waitress, my wife asks for a manager.
The waitress goes to get the manager and sends him back with the plates, having him to switch the plates and just add the "correct" taco to my wife's plate. My wife asks the manager if the plates were switched or if they were brand new, the manager tells her they were switched. A friend says "we may need to call the health department", the manager says "call them". After letting the manager know the issue and him blaming the argumentative waitress, instead of seeing how to fix the issue, he finally goes back to fix the plate, but our friends plate was still incorrect. After my wife's plate is fixed, our friend asks for her food to be returned to the kitchen as she no longer wanted hers.
The waitress Lisa(my party's waitress) shows up and is all apologetic and wanting to fix things, after the fact...So the manager decides to comp my wife's order and charges her $2.50 for her drink, Lisa rechecks with everyone to make sure the checks were correct...My wife's was right, my friend who returned her food was right, 2 other ladies checks were incorrect, needed fixing...While Lisa is fixing them she proceeds to run my wife's card for the 2 ladies who's checks were incorrect and hers, charging her over $18!!! How many things can go wrong?
The food wasn't good. Shrimp were fishy, spicy chicken was bland, at least the bean taco was ok. Beans and rice was just ok. The drinks were not up to par either.
This place is a disaster, we nor anyone else I can find will ever go back to this place. The wait and management staff were challenging, unable to get orders correct, disrespectful or simply neglectful, and the food was only subpar.
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