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  • Had some OK but not great experiences here but today was arguably the worst dining experience I ever had. We arrived at 1040 and were told the wait was about 45 minutes. We were finally seated after an hour... annoying but I can let that slide. But after ordering we waited, and waited, and waited. 45 minutes in the waitress came to apologize. A few minutes later the manager came to apologize. Said the kitchen was behind. Another 15 minutes go by and I complain... more apologies but still no food. No offer of free drinks. Nothing. After another 10 minutes with no food we get up to leave. Manager sprints out and asks us to wait a few more minutes and he will box our food and give it to us for free. So I wait. Another 5 minutes pass and he finally comes out. He was able to get 2 of our 3 dishes boxed but one was still missing. He gave it to us for free but at this point we had been there for way more than 2 hours and still didn't have all of our food. There's no way this should be considered acceptable. If you are that backed up, fine, stop seating people so you can catch up. Offer free drinks or free future meals. Make some effort. We were calm, we were polite, and we were understanding for the most part. But no place is good enough to warrant a wait and poor service like this. I can't imagine I will ever go back. Shame. The food is good. But the place is poorly run.
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