UPS needs to do review on this store and shut them down. They are ruining the UPS brand. The clerks who work here are very rude. I walked in there needing to ship something specifically "overnight" and was given options that were not overnight/next day. I was at the store at 1pm which is relatively early and before the cut off for next day. I was assured that the shipping service I purchased was going to be next day.
Then throughout the night I was checking the tracking number and the product had not left. The next morning I call the store and they say that they still have the product. I was sending a passport that needed to be at my destination by 2 days after the first day I initially tried to send it (I chose next day "overnight" to get it there one day before luckily). After talking to the store over the phone and asking them why the package was not delivered, they told me I did not choose an "overnight" service. The one thing that I specifically told them was that "this needs to be sent overnight so that it will arrive tomorrow".
Then they tried to charge me more money saying that I did not purchase an overnight product. Which first of all, I asked specifically only for their overnight options, why would you give me an option that is not overnight. Second, even if your incompetent clerks selected a service that is not overnight, why would it still be there. I am assuming if it's not overnight, it should still be on it's way for 2nd day and my 1 day cushion would save me.
So I ask the clerk to tell the owner to give me a call. The owner did not give me a call back and told the clerk, "I will not settle the difference for this, he will pay it or I will throw it away." So the asshole wants to throw away the passport that I need to send because his staff sold me the incorrect service. I specifically stated to his clerks that the package "needed to be there by tomorrow" and said "overnight" several times. I paid a hefty premium as well for this service given that the product weights much less than 1 pound and I was there relatively early in the day.
These guys are incompetent, distrustful and unreliable. If you need to ship something important, consider using another UPS store or Fedex.