First let me say that this a nice store that's well maintained, helpful staff (mostly), and has a large selection. But I'd like to thank a Lisa for my last experience.
Thank you Lisa for keeping me on hold for ten minutes and forgetting about me. And when I called you from a second line you answered quickly and didn't immediately apologize because you said I didn't give you a chance. My fault. And thank you for never admitting to forgetting about me but blaming it on being alone. To be fair you did offer to check other stores for my movies that your store didn't have. Thank you. Contrition goes a long way with your customers.
There are multiple reasons to why Blockbusters are going the way of the dinosaurs and you are one of them.