I rarely give bad reviews. I was referred to these movers by friends for a last minute move and the guy sounded completely disinterested. He said he'd call me back to see what they could do and never did, this was Sunday late morning. Sunday night I wrote a 2 star review and he immediately replied that he would call me in the morning and would find time or have a referral company. Based on that I removed my review. Fast forward to today I spent most of it on the phone getting a mover. I'm now using Red Carpet on Thursday.
I believe it is sad the power reviews can have so I rarely give a bad one but this was poor customer service and even if you can't do something just say it, don't say you'll get back to someone and never follow through.
PS the owner's response was the same he responded the day I originally wrote the review and deleted it as he was supposed to call the next morning and never did. We've now moved and he replied AFTER THE FACT to make it appear they actually cared. I don't like 90% of moving companies but we ended up using Red Carpet referred IMMEDIATELY by Umbrella as they just said they were booked and gave 3 referrals. If Smooth Move did that I'd never have posted this review.