This review is based on two visits. We first visited just a few days after opening and the experience was great. Service was fast and attentive and the food came out quick and was worth coming back for. I did note that they seemed overstaffed at the time and all the owners were present and greeting guests. 5 star experience in this day.
Unfortunately our second visit could not have gone worse. We waited at the host stand for nearly 5 mins while the hostess stayed on the phone taking to/go orders. No other staff walking by took the initiative to greet us so we just had to wait. When we were sat, our waitress again took over 5 mins to come to the table. Drink order was placed and they arrived after a short wait, we put in our food order at 615pm. I was telling my wife and our hungry 6yr old 'don't worry bbq places serve fast because most of it is already made and just needs to be plated up.' After 20 mins of waiting I was starting to get worried, that's when I noticed other tables in the place didn't have food either. I stated watching the kitchen door to see if anything was coming out- no food, just some flustered looking waitresses. By 640 we were ready to give up. It took until 645 to find out waitress and officially throw in the towel. No visit or acknowledgement by management, an apology was offered by the waitress on our way out the door. I felt sorry for the hungry masses that were just entering the place- good luck. This little piggy went home. 0 Star experience this day
Seems the luster has worn off and the owners have gone back to rock hill. This is too big of a restaurant space to be successful without solid systems and procedures in place. It's hard to run such a big dining room and bar, and they haven't even used the patio yet. This is why other private concepts have not done well here. Without help this place has little chance. I am hoping they get it figured out before it succumbs to the fate of the previous.