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| - If I could give 0 stars I would. The way my husband and I were treated by the manager "Matt" was deplorable. We placed a carryout at 8:30 Sat. night, simple order, steak sandwich no onions and mushroom swiss no pink. Side salad and a slice of cheesecake. Husband calls in order, drives up there, waits at bar for 20 mins., drives back home. Onions all over the steak sandwich and an almost raw mushroom swiss burger. Call restaurant, talks to Manager Matt, Matt offers a $10 credit toward our next visit or we could drive back up there and get another sandwich. Hmmm...after paying $40.00 for two sandwiches, a side salad and a slice of cheesecake we shouldn't have to drive back up there, or eat raw meat and onions. So we decided this is not right, we were not going to eat what we did not order, (it was printed on the order ticket correctly), so my husband takes the sandwiches and side salad back to the manager and ask for a full refund and we would pay for the cheesecake. Manager Matt agreed and didn't charge for the cheesecake. Matt tells the husband money would be credited back in 3-5 days. Being reasonably perturbed by this time, and almost 10:00 at night and no dinner, my husband replies, "Yeah, I know. I don't think you handled this situation very well." Matt immediately becomes defensive and said, "What? I gave you your money back! We do make mistakes. Nobody is perfect." My husband responds, "No their not, but it's YOUR job to correct the mistakes. Did you expect me to eat a cold, raw sandwich after I drove back up here to get the right sandwich for my wife?" Then as he is walking out the door, Manager Matt follows him to the door and yells out to my husband, "Enjoy that cheesecake I just bought you!!!" The very cheesecake my husband said he keeping and would pay for. So.... my husband drives back home AGAIN to pick up the cheesecake and take it back to Manager Matt. He walks in and hands the cheesecake over to the hostess, she asked what was wrong with the cheesecake, my husband tells her he didn't want the cheesecake after what the manager did as he was walking out the door. Manager Matt walks up during the conversation with the hostess and says, "I bought you the cheesecake for your trouble." My husband tells him, "Don't want your cheesecake, don't need your cheesecake, and that was nothing more than an F-you as I was walking out the door!" He ask for the managers name, and walks out of that place for the LAST time, and says, "Have a nice night Matt!"
The other employees were kind and apologized, but the cook can't read the orders, and Manager Matt has no customer service skills at all and made it his mission that we wouldn't come back. After 2 hours of going back and forth to Hickory Tavern 3 times, we ate cereal for dinner and will be waiting 3-5 days to get our $40 back.
Thanks for the memories Matt!
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