This Holt Renfew is probably the worst. I came in to look at sunglasses and no one helped me to the point where I ended up going to Sunglass Hut. I returned to Holt's because I found a pair I really enjoyed and there were 3 on display. I want to see if they had any others available. I stood at the counter for what felt like forever. Finally a woman came to assist me but told me to wait 3 minutes while she finished with another customer. She then helped me select the best pair for me and was helpful.
The store is small and had mediocre selection and the customer service is lacking. Bloor Street really is the way to go.