Normally I'm not a "chain" type of person. I love to support local businesses most of the time. However, I have to say that this PetSmart has some wonderful, helpful, and caring employees and groomers.
PetSmart has a great adoption packet that they give out with TONS of coupons in a coupon book, even if you didn't adopt from their in-house adoption center. It even has grooming and training coupons in it.
I've never owned a dog before and all of the employees were insanely helpful in picking out cages, leashes, food, etc. They went above and beyond in giving us tips and tricks at every turn - even helping us find discounts.
And I can't rave enough about the groomers - they love their jobs! They did a lot to my pup for free because they liked her - painted her nails and gave her the most adorable bow! They recommended we do a "happy visit" a few days before, where we took our dog in to give her treats so she didn't hate it there. It definitely helped. We visited the PetSmart a few weeks later to buy treats and the groomer, Heather, noticed my dog and found us in the aisle and came out to say hello. They did a wonderful job and listened to every request we had regarding her grooming and appearance! They even take a picture for you when they're done! I would also recommend Ashley as a groomer as well.
The store is clean and I always have a good experience coming here.