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  • Seems like every time we come here the service gets worse and worse. When they first opened the food was great, service was awesome and prices were lower. Now I simply cannot give one star in any category. The service was so terrible! Lisa was her name. She cared more about clearing 3 tables before taking our order. I felt that was her being greedy! She wanted more customers than to help the ones she already had. After 20 minutes she finally came to take our order. After 15 more minutes the food came out. Mine was cold, in fact the plate was warmer than my food. The butter wouldn't melt over my French Toast. My husbands toast was barely toasted, his hash browns were cold, my daughters bagel was half toasted, my sons French Toast wasn't cooked. When Lisa came back for my cold food she ripped the plate from the table, she was rude, showed zero care, didn't apologize, a manager never came to the table and I still payed for a half cooked meal. But I can tell you that the bus boy, aka the soda man, was AMAZING!! He was quick with service, polite, sincere and apologetic regarding the server... Lisa! Our family and I have agreed that we will NOT be visiting the cafe anymore. A few bad experiences was enough! In fact same on us for giving you guys another chance. Bye-Bye Sundance Cafe!
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