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  • Prior to new management I always had a 3-5 star experience. Unfortunately, the previous owners started to let equipment go into disrepair, so it took longer to fill water jugs (could only do one at a time). I expected the new owner to fix all the broken water spigots but there are still 2 that are broken. The ones that were fixed don't appear to have been fixed with new parts. It has been over a month since new management took over. More than enough time to address all deferred maintenance. It makes me wonder what the customer doesn't see that is still in disrepair or dirty. In addition, they raised their prices. I'd be ok with that if the place was updated (clean and fresh with all water spigots functioning), but that is not the case. In addition, they no longer honor the pre-paid cards ($10 for 50 gallons filled). This tells me the new management is more interested in money than keeping inherited customers happy. That seems to be very short-sighted and unwise to me. After frequenting this business for the last 8 years, today is probably my last day.
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