Went to Cafe 56 today for lunch as I had been before and it the food decent. Unfortunately the same did not hold true this time.
First there was the wait to order (25 minutes), I understand that places are busy at lunch but this was just ridiculous. And then when I was at the front the guy taking my order picked up the phone to take other orders. And when told to focus on the people in the restaurant by (I assume) a manager he just ignored. Then as he was taking my order he disputed what I was saying, even thought I was reading of the board - exact quote "you mean the smoked turkey??" (my response was I dont know it says turkey, what a silly thing to argue with a customer about).
After placing my order it was another 20-25 minute wait to get the food, which turned out to be mediocre. I have had better greek salads for less money at corner delis.
I definitely will not be going back when there are better restaurants on either side that have friendly quick service and better food.
Ways to improve: Make sure there is proper, friendly, staffing at busy times (IE - 12-1). Ensure that the food quality is consistent and can beat out the "corner deli"