Took my 9 year old Yorkie in for the first time last month and WOW, what a great experience!! No cages where animals are kept for hours till it's their turn for grooming or waiting to be picked up. I dropped him off and they immediately started the grooming and an hour latter he was done. I really think my Yorkie enjoyed this process much better also. Everyone was super nice and friendly and my pup looked awesome. This will be my new groomers.