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| - I had a gift card for a facial, and today I redeemed my gift card.
The facial was very nice, and the gal giving me my facial gave me some great suggestions to help my skin out in the future. I even picked out an exfoliant scrub she suggested!
When I went to pay, the gift card, with no expiration date, wouldn't scan. The sales associate turned to the other gal (who she said was the assistant manager) and the assistant manager asked:
"Where did you get this gift card?"
I replied "Well, it was a gift!"
In which she replied "Well who gave it to you?"
As I was quite taken back by her question, I replied "Well, nobody you'd know! It was a gift!"
So the two gals had some commentary between each other and said "The writing on the card looks like Steve's."
As I stood there staring at the gals, the assistant manager said "We will apply the amount of the gift card, but we just have to find out where this gift card card from."
I mentioned that it was purchased at a fundraiser event, and the gal said "Was it in a basket with a candle?"
No. No it wasn't.
I expressed that I thought that was odd, paid for my product, left a tip and left.
Reflecting back on that gift card exchange, I felt highly uncomfortable being drilled with 101 questions about who-what-when-where-why and how I got the gift card. That was very unprofessional.
Last time I used a gift card at Starbucks, the barista didn't ask me Who What When Where Why or How did I get my gift card, nor did they ask me which type of wrapping it came in.
Sadly, I do not think I'll be returning to this establishment for any further services. I fell badly for the skin care gal I had, as my service was great- but the front of house gift card interrogation was enough for me to take my business elsewhere in the future.
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