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| - Avoid this dealership for ongoing maintenance of your Honda, unless you wish to waste unnecessary hours of your life sitting in their waiting area, overpay for the service on your vehicle and/or risk the possibility of incurring additional expenses for problems that seemingly occur after they've serviced your vehicle. Unfortunately, I can't blame anyone except myself for allowing Showcase to service my wife's Odyssey since we purchased the vehicle new in 2008. I kick myself each time I bring the vehicle in for service but I continued going there mostly because it's conveniently located. Not only have I wasted countless hours waiting for my vehicle to be service, but I have easily incurred over a thousand dollars on "problems" that coincidentally just pops up immediately following the service. If they tell you the service will take 45 minutes, plan on at least 90 minutes and you'll be satisfied. The final straw was a week ago which was for a simple oil change that they told me would take 45 minutes; nearly 2 hours later I get the minivan back, drive it home and discovered the power locks are all messed up. I immediately call the service department to explain the issue with the locks, which has never happened in the 5 years I've owned the vehicle. Sure, there is that possibility the door lock shorted on its own while they had my vehicle for 2 hours to perform the oil change, but given my previous experience with problems coming up after bringing the vehicle in for service, I just find it all too ironic and fishy, to say the least. They tried to extract another $350 out of me to replace the door lock module but so kindly reduced the cost to $200. Bottom line is, this last oil change cost me $230.
In another instance a couple years ago, the service representative was nearly successful in having me pay over $900, then he dropped it to $800, to $700, then finally down to $550, to replace a power steering component that was ultimately determined to be part of a Honda Recall. Had I not been diligent and paying attention, I would have thought the rep's efforts to continously drop the repair cost was a good deal and paid the $550 to replace the part. Fortunately, Honda (the manufacturer) covered the replacement under the recall. It's troubling enough that I almost came out of pocket $900+ for a part that was covered with the recall but more troublesome that the service representative worked the price down from over $900 to $550 with that ding, ding, ding game show.....you're a winner approach to the whole situation. These guys will try to swindle every extra dime from you that they can. The funny thing is this particular rep's photo, along with a few others, was hanging on the wall in waiting room for recognition as "Service Reps of the Month". I'd be curious what the criteria is to have your picture on that wall...they should rename the wall to "Big Swindlers of the Month"!!
The only good thing that's come about my experience is that we have been thinking about upgrading to the newer Odyssey and Showcase simply made my dealership decision much much easier. Thank you Showcase!
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