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| - We took part in the SLIPP program, where the City of Tempe helps homeowners with maintenance and repair of the outside sewer (foundation to City main). Mr. Rooter had the city contract in 2013, the year ours collapsed. Since then, we've had 2 other sewer collapses, in the house interior. At the beginning of the most recent one, another plumbing company ran cameras and discovered that the exterior sewer line was not completely connected to the house line and there was a missing band clamp. Mr. Rooter immediately agreed to honor their warranty, admitting "We didn't put our best guys on that (the work for City of Tempe)."
After we told Donny who we had for homeowner insurance, he said "I've worked with them several times. I can help you get more money from them" and then recommended a company they frequently worked with to do the remediation work and non-plumbing repairs. In hindsight, I wish I'd gone through my insurance's contractor program instead. But at the time, I was remembering all the hassle I went through the last time my sewer collapsed and I liked the idea of someone else handling the stress.
There were numerous problems with that remediation company, so much so that we begin to wonder if everything was on the up-and-up. According to my insurance adjustor, that remediation/repair company was charging such an overly excessive price that my insurance disputed it and it took a month to resolve it. It got to the point where we elected to go with a different contractor for the repairs.
When our contractor's plumber came in to install the new shower pan, he found that the stub pipe (replacement pipe for where the tub drain had been) was only an inch away from the wall. The drain was not put back in the right place. Our contractor and his people are on a tight schedule. Mr. Rooter came out and moved the drain pipe to where it should have been, but that delay is costing us time and money, because all the rest of the repairs have to be pushed back and now we have to pay the contractor's plumber a second time to come out and install the shower pan. We felt justified in asking Mr. Rooter to install the shower pan at their cost. They refused, saying they were not aware that we were going to replace the tub with a shower. I said from the beginning we were going to replace the tub with a shower. I even showed Donny the tile I purchased for the shower during the time repairs were occurring. According to my contractor and his plumber, it wouldn't have mattered whether there was going to be a tub or a shower there, that pipe was still way too close to the wall.
I have found other plumbing companies in the area to be far more ethical and professional. Everything I've said here can be verified by others who were present when these conversations occurred.
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