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  • Don't fall for the mobile check-in email... Recommendation I sent to Vdara/mlife customer service... Don't send a mobile check in notification asking when I plan to check in, if you are not planning to consider my response. I showed up at the exact time I identified in response to your email. The person at the counter said the room was not ready and made a phone call to housekeeping and told them my room was a rush. Went to your bar and spent money waiting for my room to be cleaned.  Two hours later... Still at the bar, I called the front desk... I explained the situation and thought I may have missed the call or the wrong number was on file to notify me my room was ready. Instead, I received a lecture that the normal check in time was 3pm and they had no idea when my room would be ready. Extremely rude. Time to find a different hotel. ***I received an invite to discuss my issues with management. In doing so, it was explained to me how their system is not fully connected to the MLife system. They are working to correct this. I did go back for a one night stay and aside from the lack of mobile check in, the stay was pleasant.
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