I called around 2:40 in the afternoon to ask if they had a book in stock that I have been looking for. The service was not very time efficient or polite. The person I spoke to was quite rude. When they answered there was a loud rustling sound and then they mumbled "hello.....this is.... um...ch.. Indigo" and laughed. When I asked about the book there was a very long pause and then I was put on hold for 4 minutes. When they got back, they told me they found the book. It was not the version I needed and when I asked if they had the other version they seemed annoyed and said no and then hung up before I could say anything else.