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| - This review is based on customer service of The Art of Shaving alone, as it was so atrocious that I couldn't fathom standing in the shop another moment. Story goes as follows. I had tried calling to set up an appointment as a surprise for my husband, no answer, no worries, tried calling another time or two, same thing. Did my research online via the website instead of speaking with someone since I could not reach anyone (maybe that was my mistake) and decided that the traditional shave and head shave would be the perfect treatment for my hubby. Flash forward a bit, since we only live a mile away, I decided on taking our chances with walking in without an appointment. Luckily, they had one spot available left for the day and in just 15 minutes. The gentleman, I believe his name was Michael, behind the counter (if you could even call him that) immediately took the liberty of marking down the royal shave and haircut per his recommendation. My hubs really isn't into the whole fancy-ness behind the royal with the clay mask, extra oils so on and so forth. When we stated the traditional and head shave would be all that we required, he gave us a rather disgusted like we were "cheapskates" look and went on about how the royal was the way to go. I really dislike having unnecessary things pushed on me just for someone else to make a quick buck. But whatever, the barber is separate from the shop so I wanted to give it a fair chance. When our appointment came time we came back in and starting speaking with Emmanuel (the actual barber, who was EXTREMELY pleasant). When we told him what we wanted he was raring and ready to go, totally understood what we wanted and had no problems. Once my husband was in the chair having a good laugh with Emmanuel in came Michael to "verify" our services, he then told us what we wanted wasn't a option and that it HAD to be a royal shave... Why have different options online and on the service menu if it really isn't an option? Even when I asked why, he could not give me an answer and just kept stating that's the way it was. So blown away and appalled we picked up our belongings and went on our way. The barber followed us out after a minute apologizing profusely since they were separately run businesses that he had no right to tell us what could/couldn't be done. I feel bad not going back in after Emmanuel being so nice and saying he would take the best care of us but sometimes you need to stand your ground. If I was the barber I would be highly upset that I was cost a client over a $30 difference and would consider taking my business elsewhere, hopefully we will run into Emmanuel elsewhere in the future because he deserves the chance.
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