Francesca is great! I had heard about Francesca about 10 years ago. Long story on why I didn't switch back then but sure am happy now. She is very knowledgeable, up front and gets to the point. She has stock on hand. Even though a I have been using products for about 20 years she reeducated me on what to use where. You have a choice, I choose to go with her recommendation, glad I did.