terrible. we went in april 2nd to inquire about getting my window screen inserts in my home replaced. lower states that they work with another company that handles that. ok cool, so they then proceeded to make an apt for me on april 16th at noon. we waited over 2 weeks for this apt. the guy never showed up. we called and they said "we do not do window screen insert replacements" huh??? so we went back to lower right away and they said "i never made an apt for you" are you kidding me?!? all they can say is "we are sorry" .... you told me you made an apt at 12pm for april 16th!!!!! no one showed up, we called the other company and they said they do not do screens?! lowes did not even accommodate us when we went back for further help!! i just waited over 2 weeks for an apt i didnt even have thanks to lowes. you lost us as a customer and will be spreading the news to friends and family about his unprofessional location. waste of time!!