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| - This was supposed to be the nicest apartment we lived in but absolutely the most disappointing. The only reason we moved the San Pedregal was for the dog park which we ended up barely using because kids kept jumping over the fence to get the dogs, with parents no where in sight, even though I told them to stop multiple times. And no one would clean up after their pets so there was dog poop everywhere. I called multiple times to the office about kids jumping the fence while I was in there with my dogs and they never did anything. Another big problem I had was when I toured the place they showed me an apartment towards the front with dark granite looking countertops and black appliances, however when I moved into my actual apartment, the kitchen is an eyesore. Ugly blueish countertop with white appliances, and tan old cabinets. They completely lie to you when touring. After you move in you're not only going to pay your own gas bill, but they charge you for their gas as well. Pet rent is $50 per dog! Every other place I lived in was $50 for two. If you have pets they make you stay in the 'pet friendly' apartments, which are more (you're paying more than people without pets, which is fine but then what is the pet rent for?) so when I asked what the difference was they said you're closer to the dog park. That's what makes it pet friendly? Upon move out we paid our fees, and then get a charge for another $300 . For 'painting' and 'carpet cleaning and repair'. How are neither of those not normal wear and tear? What happened to our deposit that we're now paying $300 over that? I can assure nothing needed to be repaired about the carpet. I've lived in over 5 different apartments, one with actual damage to my apartment, and have never had an overcharge. This place says luxury but it's a joke. Also, recently there have been A LOT of car break ins and even a stabbing, with the apartment not addressing any of the issues. They have an online forum for the residents and everyday people are asking for security or where is security if we do have it and absolutely nothing is said or done about it. If you want a better apartment I suggest Aria up the road. It was Trillium when I lived there and I really didn't want to leave but they didn't have a dogpark. They're right next to the 101 and 51, far better looking inside, better prices for rent and utilities, all while still close to all the same restaurants and shopping. Hope this helps someone. Rent was over $1000 for a one bedroom and I regret every month I lived there.
There were no stains in the carpet from my pets. Like I said I've had my pets in other apartments with ACTUAL damage and still didn't have a charge. And you didn't even address the extra charge to live in a 'pet friendly' apartment PLUS an extra $100 a month for the dogs and then still have the audacity to charge owners for the carpet after. You're just money hungry. You also didn't address how painting is apparently not part of regular wear and tear. You're charging me $100 to fill in some holes from pictures which during our inspection the gentlemen told me we don't have to fill in the holes, 'I don't charge for that'. Or your second excuse is there were 'excessively dirty' walls. That's just a load a bull crap right there. And instead of cleaning the walls you just paint over them? Luxury at its finest! My guess is you patch up some little holes and profit the entire $100 you charge the residents. I lived there for a year and half and never not once did I see a 'courtesy patrol'. Other apartments, I saw security every night. And most other residents will concur they never saw patrol. Also find it hard to believe there would be stabbings, car break ins and people going through the trash late at night, if there was a security patrol. Which you would know about if you listened to any of your residents. The only thing that made moving stressful is you guys.
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