I went into the store yesterday to get my dog some toys and bones and use the coupon for a free bag of dog food. When I didn't see the kind I use I asked if they had any of the 8lb bags and they did not. So i asked if I could do a rain check on it and instead of going and finding out I got an idk but you can just go to another location, which is kinda rude. So I settled and got the 4 lb bag, when I got home and dumped it in my tub for my dog it looked weird and the more I looked I saw maggots/ worms crawling around in it. I get that it was a free bag, and it could be the brand, but I have never had an issue buying this in the past and the one time I get it from petsmart seems weird. So I brought it to the managers attention and she wanted to know the name of the food and I told her, and I told her I don't expect anything in return and I don't. And I told her about the service and I got an eye roll, and yeah, okay sure. Not ONCE did she say I'm so sorry, or that's so horrible nothing. I got short short answers and kinda like I was more of an annoyance than a customer. When I first got there, there were customers so I tried pulling her aside and not showing and being loud about it out of respect for the other customers to not scare them. But I'm so fed up and I will never come back to petsmart and I hope no one else does either! If I could give seri so stars or negative stars I would!