3 for 3. I brought in three different things to get fixed. Not one time successful. If you are Apple certified then you should be the place I can go to. They never call me back when they say they will. I had to call them 3x to get any update and get the same response "ohh I've been working on it, no luck" and then when I ask why they didn't call me back "ohh we are just really busy" aka, my stuff was sitting on desk for a week. Thanks for nothing! Three strikes, you're out.
***edit in response to owner:
If we want to get specific.. I can do that. I brought my Mac in for a replacement hard drive that failed. It worked for less than a year. I brought it in again because the replacement hard drive failed. You replaced it again and now that computer is a paper weight. It was never fixed, after a couple days that I got t back, it wouldn't even turn on and I left multiple messages and complaints because I paid for this to be fixed and now a $2500 computer is junk. I ended up having to buy another computer because I use it every day for my business.
As far as the third time I came in, I was told I would be called about a failed usb plug the next day, and I had to call days later to get an update. You said you would call me back the next day, I gave it a couple days and had to call back. I was finally told over a week later you couldn't fix .. and I had to call myself again. I don't care how long it takes to fix, but if you tell me you are going to call with an update the next day, call with an update the next day. Even if it's a "didn't have a chance to get to it because we are so busy". I can only assume it was thrown on a desk.