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  • They lost my bag. The agent when I arrived at my destination implied it was not placed on my transfer flight but they knew where it was and would have it at my hostel shortly. Time passed, when it didn't arrive I had to contact Air Canada again. I explicitly asked if my baggage had been located. Instead of giving a straight response, I was sent a form for a claim for a lost bag. I contacted them on numerous occasions in regards to this matter and rarely received a response. I was overseas for two weeks with nothing but my carry on bag and the clothes on my back. I bought a suit for a wedding. I bought everything I needed to get by. I went home, filled out the form, attached documentation and mailed it where Air Canada wanted me to for claims. About a MONTH after my luggage was originally lost, I got an email about Air Canada sending a package to my residence. They had recovered my luggage and mailed it to my place. I sent another inquiry as I was concerned that they would reject my lost luggage compensation claim over this, and at this point it had taken them so long to get my bag back that the deadline to submit for expenses due to *delayed* luggage had already passed. They again did not respond to my inquiry. I was working when the delivery was attempted, and then it was placed at a UPS site across the city from my (downtown) apartment. I had to spend time and money on transportation to recover my luggage, just as I had had to spend money and precious vacation time shopping to replace the items they had lost. No compensation and they ignore every inquiry of mine. No response to the claim because the luggage was "found." No chance of a claim for delayed luggage because they waited until the deadline had elapsed to send me back my missing luggage. Awful.
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