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  • I use Home Depot as my go-to place for lots of work I do on the properties we own. Generally their prices and selection are good, but their choice of third party installers needs significant improvement. I needed a new furnace, and there happened to be a salesmen in the local Home Depot hawking their furnace installation services, so with the clerk, we filled out the form, and Home Depot sent it on to their preferred installer - Delta Mechanical. A few days later, somebody from Delta Mechanical calls and schedules a time for their estimator to come and give us a quote. It's a couple weeks out, but OK, it's still pretty warm out so I can wait. "Monday, August 31st between 1 and 3PM we'll be there." So August 31st rolls around, and there I am, waiting, waiting, waiting, but nobody shows up. It's now 4PM. No phone call, nothing. So I call the number I was given for Delta Mechanical and talk with the person there. She can't find my phone number in their system, can't find my forms, can't find anything. So, if you really don't need whatever it is you are asking Home Depot about, and really don't care if anybody ever shows up, be sure to call Delta Mechanical. They can make you promises, then lose your paperwork, then claim they never heard of you. Incredible!
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