They have very friendly staff! The lanes are nice and all is well maintained. But I must confess that what I love the most about B-A-V is their Cuban sandwich! I've made it a point to try a Cuban sandwich, when it's on the menu, everywhere I go in the world in search of the best and most authentic one. Being that B-A-V is in Madison, WI its not something I'd expect to see...but let let me tell ya... it's a true Cuban with great quality ingredients and incredible bread! Give it a try.... you won't be sorry!