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  • I have never had ANY complaints about Ulta, they are amazing! But I was extremely infuriated this past weekend when I went to the Goodyear location (this is NOT my normal location). I purchased shampoo and conditioner and the first cashier was very nice and told me about the promo that the line I was getting was buy 2 get one free. So I figured, don't really need it, but it's free, so what the heck, right? WRONG!! I get back in line and another young woman rings up my items, my total came out to $70!!! I make a note of it to her and she said that it "took" off my "free" item. Total bullshit! So I pay the price and look over my receipt, it only took off $4.25 off my free item, I ended up paying $13.75 for my "FREE" item. I go back into the store where this uptight man proceeded to talk to me like I was stupid. Trying to validate it by saying that a few dollars came off of each item and that in essence I got a product for free. Seriously??? I returned the product, but not without severe disdain from this man. This store's employees have no consideration for the public, I will continue shopping at Ulta, but will never again come to the Goodyear location!! Please stay far, far away from this place!
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