I have used Data Dr's twice now. The first time I had a random power down situation with my desktop that they fixed in a couple of days by installing a new power supply. Got talking to Dustin when I was picking it up about an external storage drive that was non functional. He suggested bringing it in and seeing what they could do. Did that a few days later. Dustin called me to let me know they could not do anything at the store but their Recovery Lab may be able to help. Expensive. Was going to leave it but was reminded by my wife that all our family pictures since 2004 were on that drive. Called Dustin and asked him to send it to the lab. Bear in mind this was right around Xmas so everyone was busy. He sent it, they recovered 100% of the data from the dead drive and my wife was ecstatic. Christmas went very well. To sum up..... These guys are good, honest and reliable. The perfect trio of attributes needed to operate a business.
Thanks guys.