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  • I really wish I could give this place a great review, but based on my experience, even two stars is overly generous. I contacted CBN about a month before my wedding to reserve and rent their tandem bicycle. I was told that while they don't usually do reservations, they would make an exception for me. While this was a generous move on their part, the huge problem was that there seemed to be absolutely no communication between the person answering my emails, and the staff at work. They also didn't seem to understand their own rules! For example, their weekly rental rate is equivalent to the price of 3 one-day rentals, and when I asked to rent for 3 days, they didn't offer the one-week rental. Also, the one-week rental does not make clear whether it is 7 days, or Monday to Monday (8 days) (or Friday to Friday or whatever else) Then, they said I could pick it up on a certain day, but when I checked their calendar, it was one of the days they're normally closed (they're closed Tues, Wed, Thurs)! Were they going to open just for me?...they couldn't possibly have suggested that I pick up the rental on a day that they're closed, right? WRONG. The part that really upset me was that when I arrived at CBN to pick up the rental, the person at the desk had no idea what I was talking about. There was no record of the reservation whatsoever. This means someone else could have walked off the street the taken the bike right out from under me. The person at the desk didn't verify my reservation and just let me walk off with the rental. He had no idea about the terms of the rental, and couldn't even answer whether I had to return the bike in 7 or 8 days. Throughout the whole transaction, I had no idea who I was dealing with, the emails were signed "CBN," so there were no names to be held accountable. I understand it's a *community* network, but...they don't even know their own system. The fact that all my legwork beforehand was for naught and it was only luck that prevented my reservation from walking off with another customer pretty much puts this organization in the bottom of my list.
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