Terrible, horrible service tonight. It's usually slow but tonight takes the cake. Twenty minutes to get 'iced' tea with no ice (which I asked for). Another 10, 15 mins goes by before I get food. The waitress comes by to check if it's good, doesn't bother to refill my drink. I sit there another 20, 30 mins with no drink, finished with my food. I finally ask for the check and she brings it fairly quickly.
I also emailed them off their website with some questions on their food weeks ago. No response. I had to call five times to get someone who could speak English to field but not answer my questions...still don't know the answer on some of their ingredients, which I needed to check for allergies.
Don't bother calling ahead for carry out...you'll sit there and wait while they prepare your order. After you arrive. There's no recognition or apology of wasting your time. I think that's cultural...there has never any rushing or quickness in any Ethiopian restaurant in which I've been, this one is even slower.
Food is still decent and plentiful. But seriously, only come here if you have all the time in the world.