I called in to see if they thinned out hair and they did so I went in. Didn't have to wait long maybe 7-10mins at most and Susan did my hair. We discussed what I wanted and went with layers to help thin it out so when it grows out it doesn't look unhealthy thin at the bottoms. She was fantastic the whole time, patient and nice, answered any amd all questions and even explained why she would cut it a certain way or what product she used in my hair. I've always been weary about salons because of having more bad than good experiences but I would definately go here again. My hair feels and looks 1000x healthier.